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Kenya · travel authorisation · e-visa

eCitizen government payment platform and Electronic Travel Authorisation

Under review Status as of 19 October 2026 · Funding type: Passenger or user fee

eCitizen is the Kenyan government payment portal. Kenya's official ETA site carries eCitizen branding and lists fees from USD 30 2. The Star reported on 6 August 2025 that an Auditor General special audit found the government paid KES 492 million and USD 414,299.60 to a company outside the agreement between the ICT Authority and the Webmasters Kenya consortium 1. The audit found KES 6.2 billion in an unapproved collection account, KES 127.9 million moved from the state paybill to private entities on 25 January 2024, and convenience fees charged at a flat KES 50 in breach of the gazette notice 1. MPs were reviewing the report.

Key terms

Buyer
ICT Authority (agreement), with National Treasury and the Government Digital Payment Unit
Vendor
Webmasters Kenya Limited in consortium with Pesaflow Limited and Olive Tree Media Limited
Vendor based in
Not confirmed
Signed
Not published
Duration
Not published
Value
Not published
Funding
passenger fee
Fee model
ETA from USD 30 for normal processing, plus USD 100 for expedited processing (official ETA site). Convenience fee on eCitizen payments set by Gazette Notice as a percentage, charged at KES 50 per transaction according to the Auditor General, as reported
Procurement route
Not published
System ownership
The government owns the platform, according to the Auditor General's special audit as reported by The Star (6 August 2025)
Data terms
Not published

Audits, courts, parliament and regulators

  1. 6 August 2025: The Star reported a special audit tabled before the National Assembly Public Accounts Committee found payments of KES 492,162,940 and USD 414,299.60 to Electronic Citizen Solution Ltd, which was not party to the agreement, KES 195.6 million paid for gateway services on a government-owned platform, KES 6.2 billion received in an unapproved Pesaflow account, and KES 2.2 billion in irregular convenience fees 1
  2. 6 August 2025: Parliament summoned the Treasury and ICT principal secretaries over the audit, as reported 1

Sources

  1. The Star: Two PSs summoned after audit exposes multi-billion rot in e-Citizen (6 August 2025)
  2. Republic of Kenya: Electronic Travel Authorisation official site and FAQs (accessed 19 October 2026)

Fields marked "Not published" or "Not confirmed" could not be established from an official or reliable source. If you hold a document that fills a gap or corrects an entry, write to [email protected]. Last checked 19 October 2026.

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